Our Billing and Customer Care Solution provides end-to-end billing for power, gas, water plus other commodity services like recycling and waste services. It handles every aspect of the rates and billing process – from meter reads to rate calculation, billing and invoicing to payment processing and collections. Flexible and scalable – our solution can quickly evolve with your changing business demands, minimizing cost and risk. Cognera helps our clients differentiate from competitors and quickly respond to market changes, while enjoying a lower cost to implement and operate.
- Competitive retail, utilities and self-retail including complex rate management
- Bill calculations and settlement processes
- Accounts receivable reporting and uploads into financial systems
- Invoice rendering, online presentment in PDF format and printing
- Web-based business intelligence reporting and analytics
How does Cognera’s Billing and Customer Care Solution Work?
Value to your end customer is …
More control, more certainty, less time spend on utility bills = improved customer satisfaction!
- Inquiries are resolved quickly
- Self-service options
- Bills are accurate and delivered quickly and efficiently – avoiding late payment charges
- Sustainable, paperless delivery solutions
- Budget billing options allows for pease of mind and cost stability
Value to your organization is …
Reduced costs, increased sales and customer satisfaction = higher return on investment
- Managed service = lower cost of ownership
- Accurate bills produced in a timely manner means lower operational costs and improved customer satisfaction
- Dynamic pricing using complex rates and billing can increase customer acquisition and retention rates
- Customer service and partnership approach reduces transition downtime
- Ability to quickly and easily respond to regulatory requirements
- Prepare for future market changes
- Multi-service capability
Features and Benefits
|Features||Cognera’s solution enables you to …|
Scalable, flexible end-to-end billing product includes:
|Automated processing of data, transactions and invoicing|
|Established Revenue and Quality Assurance checks|
Customer Service Support team
Web-based reporting capabilities
Cognera has the expertise and ability to provide cost effective, scalable and flexible billing and customer care solutions to meet your organizations regulatory requirements and changing needs.