Data Security and Assurance

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At Cognera we understand that data security is of the utmost importance to our clients. We have multiple controls and systems in place to ensure you are protected:

Top Tier Data Centre

Cognera uses top tier data centres in the delivery of its services. These centres include redundant features that allow for 100% uptime guarantee of all data centreservices. The centres offer 24/7 manned security with extensive surveillance.

Data Backup and Recovery

Cognera employs off-site, on-site and near real time remote synced backup services for our clients.

System Monitoring

Cognera employs multiple tools to monitor services across its IT systems. This includes alerting and notification services so we are able to quickly resolve system issues.

Access Audits

Cognera actively audits systems and reviews which customers, employees and applications have access to your data. We actively work with client processes to ensure that only employees who need access to data have access.

Data Security

Cognera secures its data using a number of mechanisms which include:

  • Defined privileges and roles
  • Named user accounts and strong passwords
  • Application level security
  • Data level security using Virtual Private Database technology

Compliance Framework

Cognera utilizes standards based compliance controls that provide assurance to our customers that we are utilizing industry best practices to secure your data. Specific focus is given to monitoring, technical security, privacy, environment protection, configuration and records management.

Disaster Recovery Services

Customers can opt to have near real time disaster recovery as a service with Cognera solutions.

  • Reduced Recovery Time Objective and Recovery Point Objective targets
  • Near real time data, file and system replication to a remote site
  • Redundant hardware and systems

Find out more about Disaster Recovery Services.

Cognera engages with independent auditors and uses third party standards complaint services to assure customers that we adhere to all of our current statements of process and to reduce the risk to our clients in the delivery of our services.

CSAE 3416 Type 1 Attestation


The Canadian Standard on Assurance Engagements 3416 (CSAE 3416) is is the Canadian accounting standard for reviewing and reporting on controls at a service organization. Cognera maintains an independent audit conducted by PwC that certifies the description of controls over Cognera’s network and applications and the suitability of the design of the controls to the business intent.


PCI Compliant Partners

Cognera delivers credit card services through PCI Compliant relationships with trusted payment processors and gateways:

  • Moneris
  • PayPal
  • Others